Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
Got a question? We've got answers! If you can't find what you're looking for, feel free to contact us.
🛒 Orders & Shopping
How do I place an order?
Simply browse our store, add your desired products to the cart, and proceed to checkout. Fill in your delivery details, choose your payment method, and confirm your order. It's that easy!
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately via WhatsApp or email if you need to make changes.
Will I receive an order confirmation?
Yes! You will receive an order confirmation via email or SMS after successfully placing your order.
🚚 Shipping & Delivery
Do you deliver all over Pakistan?
Yes! We deliver to all major cities and towns across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and more.
How long does delivery take?
Standard delivery takes 3–7 business days depending on your location. Major cities may receive orders faster.
How much does shipping cost?
Shipping charges are calculated at checkout based on your location and order size.
💵 Payments
What payment methods do you accept?
We accept the following payment methods:
-
Cash on Delivery (COD) — Pay when your order arrives
Is there a fee for Cash on Delivery?
Yes, a handling fee of PKR 200 is applied to all COD orders to cover processing costs.
🔄 Returns & Refunds
What is your return policy?
We offer a 2-day return policy from the date of delivery. Items must be unused, in original packaging, and in the same condition as received.
How do I initiate a return?
Contact our customer support via WhatsApp or email with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund?
Refunds are processed within 2-3 business days after we receive and inspect the returned item.
📦 Products
Are your products genuine?
Yes! All products listed on Dukaano are carefully sourced and quality-checked before being made available to our customers.
What if I receive a damaged or wrong item?
We sincerely apologize if this happens. Please contact us within 24 hours of delivery with photos of the item, and we will arrange a replacement or full refund.
📞 Contact & Support
How can I contact Dukaano?
You can reach us through:
- WhatsApp: +923192606552
- Email: dukaano.shop@gmail.com
- Business Hours: 10 AM – 8 PM, Mon–Sat
We aim to respond to all queries within 24 hours.